Refund Policy
Before you request a refund, please read the following guidelines. We aim for 100% customer satisfaction.
We believe in the quality of our service. However, if you are not completely satisfied with your subscription, we offer a 48-hour money-back guarantee for all new customers.
This cooling-off period is designed to let you test our service with peace of mind.
To be eligible for a full refund, you must meet the following criteria:
- Timeframe: The request must be made within 48 hours of the initial purchase date.
- Technical Issues: You are experiencing technical issues that our support team has been unable to resolve.
To initiate a refund, please contact our support team with your Order ID and a brief description of the issue.
Processing Time: Refunds are processed within 24-48 hours. The funds may take 3-5 business days to appear in your bank account depending on your bank's policies.
Refunds will not be issued in the following situations:
- If you simply changed your mind after the 48-hour period.
- If you are unable to set up the service due to your own hardware limitations (e.g., extremely old device) and refused our help.
- If your internet connection speed is below the recommended 30 Mbps requirement.
- If you violated our Terms of Service (e.g., re-streaming).